Refund policy

Return & Replacement Policy

At Maahi , every piece is carefully inspected and undergoes a quality check before being packed and dispatched. We take great care to ensure that your order reaches you in perfect condition.

However, in the unlikely event of transit damage or an incorrect product being delivered, please refer to our policy below.

1. Products Damaged During Transit

If your order arrives damaged or broken during transit, you may raise a damage claim within 5 days of receiving the package.

A clear, uninterrupted unboxing video is mandatory for all damage claims. The video must show the unopened package, shipping label and the process of opening the package, clearly capturing the damage.

Claims submitted without an unboxing video may not be eligible for approval.

Once the claim is reviewed and approved, an appropriate replacement or resolution will be arranged.

 

2. Incorrect Product Delivered

If you receive a product in a different design or colour from what you ordered, please notify us within 5 days of delivery.

 Once the discrepancy is verified, we will arrange a pickup of the incorrect product at no additional cost.

The correct product will be dispatched as a replacement.

3. Important Notes

 Please inspect your order upon delivery and contact us promptly if you notice any issues.

Claims raised after the specified 5-day period may not be eligible for consideration.

All claims are subject to verification by our team.

At Maahi, your happiness matters to us. We want every piece you receive to be as special as you imagined it to be. Thank you for shopping with us and being a part of the Maahi family!